Shipping and Returns
Apalain offers complimentary shipping (and returns) in the continental United States on every purchase. We also offer complimentary shipping (but, unfortunately, not returns) to most countries in Europe and the European Union, including Norway and the United Kingdom. This means you pay nothing to receive the shipment but, if you wish to return your purchase, we ask that you pay the postage for this.
In addition to our complimentary shipping, a selection of expedited shipping options is available.
For US residents, appropriate sales tax will be deducted as required by law. For residents outside the US, no sales tax or VAT is deducted at checkout but is the responsibility of the customer. Any import taxes or related charges are also the responsibility of the customer.
Where we ship to:
Andorra, Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, The Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, and, of course, the United States.
Apalain wants you to be satisfied in every way with anything you purchase from us. Return any unused Apalain purchase for a full refund within 30 days of the purchase.
- Reduced prices are final and non-returnable
To be eligible for a full refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns in the US only are free of charge.
Please send an email to firstname.lastname@example.org and let us know the reason for the return and whether you would like to exchange or receive a refund. For US residents, we will email you a paid return label to print and apply to the return package. For residents outside the US, we request that you pay for the return to us and will provide you with the return address. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and you will receive your replacement (if it's an exchange) shipped with our compliments (for both US and international customers), or a credit will be applied to your original method of payment, usually within 5-7 business days.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.